Terms and Conditions

Terms and Conditions

1. Basic Terms

1.1 These general terms and conditions are an integral part of all contracts for the purchase of goods concluded between Květinový svět, s.r.o., and its customers.

1.2 The Seller is Květinový svět, s.r.o., Company ID No. 28385829, registered office at Bělehradská 124, 120 00 Prague 2, registered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 13785. The Seller operates an online store with flowers and related goods (e-shop). Contact details: tel. +420 775 875 107 or +420 226 201 347, or email eshop@bellesfleurs.cz.

1.3 The Buyer is a natural or legal person who, on the basis of an order, purchases goods, or also requests their dispatch to a recipient at a specified location.

1.4 The Recipient is a natural or legal person to whom the Seller sends goods to the location specified in the Buyer’s order.

1.5 The Carrier is an external company engaged in the professional transportation of shipments.

1.6 The list and price list of goods and services is available on the Seller’s websites www.bellesfleurs.cz or www.kvetinovysvet.cz.

2. Ordering Goods and Services

Orders for goods and services can be placed in the following ways:

2.1 In person at a Belles Fleurs store:

Jindřišská 2, Prague 1
Havlíčkova 1, Prague 1
Bělehradská 124, Prague 2
Milady Horákové 39, Prague 7

The current opening hours of each store are listed on the website www.bellesfleurs.cz.

2.2 Electronically by placing an online order on www.bellesfleurs.cz or www.kvetinovysvet.cz.
After submitting and paying for the order, the Buyer will receive an automatic confirmation of receipt by email, so always carefully check the accuracy of the email address. The Buyer is required to check the order confirmation and, in case of any incorrect or incomplete information regarding the order details or delivery address, immediately contact the Belles Fleurs store at +420 775 875 107 or +420 226 201 347 to correct it. Later complaints due to discrepancies in the submitted order will not be considered.
Once the order confirmation has been delivered, a contractual relationship arises between the Buyer and the Seller, under which the Seller is obliged to deliver the ordered goods to the delivery location in accordance with these terms and conditions, and the Buyer is obliged to pay the agreed price for the delivery.

Květinový svět, s.r.o. allows customers to join its loyalty program by registering. Upon registration and agreeing to the loyalty program’s terms, the customer will receive a loyalty card (either electronic or plastic) entitling them to benefits associated with the loyalty program at individual branches and when logged into the e-shop. More information can be found in the loyalty program terms available at bellesfleurs.cz. Registration to the loyalty program is voluntary and is not a condition for ordering goods or services from Květinový svět, s.r.o.

2.3 By telephone at +420 775 875 107 or +420 226 201 347.
Orders are accepted daily from 7:30 AM to 7:30 PM. For this type of order, payment must be made:

via a payment link sent to your email,
at any of the Seller’s stores before dispatch of the order, or
the order can be sent to the Buyer with cash on delivery.

3. Delivery of Goods

Goods can be delivered in the following ways:

3.1 Delivery of goods by personal collection at Belles Fleurs stores.

3.2 Delivery of goods by shipping to the recipient – WITHIN PRAGUE AND SURROUNDINGS.

3.2.1 When delivering goods by shipping to the recipient, the Seller sends the goods to the recipient designated by the Buyer at the place specified by the Buyer. Transport of goods is carried out by a carrier.

3.2.2 The carrier delivers the goods to the agreed location and hands them over to the recipient within the delivery time window chosen by the Buyer. Information about the location, recipient, and delivery time window is provided to the carrier by the Seller based on the Buyer’s order. The Buyer must always carefully check the accuracy of the address, phone numbers, and other details that affect the accuracy and speed of delivery. The recipient’s phone number is a condition for delivery with this method.

3.2.3 The recipient must be present at the agreed location during the delivery window. If the recipient is not present, the carrier may deliver the goods to another person at the location against a written acknowledgment. This does not apply if the Buyer specifies in writing in the order that the goods must be handed over to the recipient personally. The carrier is not obliged to verify the recipient’s identity.

3.2.4 If the recipient refuses to accept the goods or if delivery is not possible—especially due to an incorrect or non-existent address, absence of the recipient, or absence of any other authorized person to whom the goods could be handed over according to these terms—the carrier must immediately inform the Buyer or Seller and wait for further instructions. The Buyer bears the cost of fulfilling additional instructions. If no instructions are given within 10 minutes or if they cannot be fulfilled, the carrier will return the goods to the Seller. The carrier’s obligation to deliver the goods is thus fulfilled by returning them to the Seller. Returning the goods to the Seller or transferring them to a new address is charged according to the price list.

3.2.5 If the recipient cannot be reached at the specified location, a re-delivery can be made. If the re-delivery was caused by incorrect or incomplete recipient contact details provided by the Buyer, the Seller is entitled to charge a fee for re-delivery equal to double the standard delivery fee. Re-delivery will be made at the earliest possible time after the fee is paid, or at the agreed time when the recipient will be at the address. The fee can be paid in person at one of the stores or by online payment. If the fee is not paid by the Buyer, the shipment will be considered completed, even if the recipient has not received the goods.

3.2.6 The Purchaser acknowledges that the Seller specializes in the sale of flowers, i.e. goods of a perishable nature. Furthermore, the Purchaser’s essential obligation, in addition to payment of the purchase price, is to ensure that the goods are duly received.

If the Purchaser fails to fulfil this obligation and the delivery or acceptance of the goods is thereby frustrated for reasons attributable to the Purchaser or to the designated recipient of the goods (if the recipient is not the Purchaser), such as incorrect delivery address or contact details, refusal to accept the goods, or the recipient’s absence, the Purchaser shall not be entitled to withdraw from the contract or to claim a refund of the purchase price.

Conversely, the Seller shall be entitled to claim compensation from the Purchaser for any damage or loss arising in direct connection with the Purchaser’s failure to accept the goods or to ensure their acceptance by the recipient.

3.3 Delivery of goods by shipping to the recipient – ACROSS THE CZECH REPUBLIC.

3.3.1 When delivering goods by shipping to the recipient, the Seller sends the goods to the recipient designated by the Buyer at the place specified by the Buyer. Transport of goods is carried out by a carrier.

3.3.2 The carrier delivers the goods to the agreed location and hands them over to the recipient within the delivery time window chosen by the Buyer. Information about the location, recipient, and delivery time window is provided to the carrier by the Seller based on the Buyer’s order. The Buyer must always carefully check the accuracy of the address, phone numbers, and other details that affect the accuracy and speed of delivery. The recipient’s phone number is a condition for delivery with this method. Delivery to a P.O. Box is not possible.

3.3.3 On the delivery day, between 7:30 and 11:00, the carrier contacts the recipient and informs them in advance of the delivery time and location, or arranges an alternative delivery location. If the recipient refuses to accept the goods or if delivery is not possible—especially due to an incorrect or non-existent address, absence of the recipient, or absence of any other authorized person to whom the goods could be handed over according to these terms—the carrier must immediately inform the Seller and wait for further instructions. The Seller will contact the Buyer to agree on further instructions for delivery. The Buyer bears the cost of fulfilling additional instructions. If no instructions are given to the carrier by 6:00 PM on that day, or if they cannot be fulfilled, the carrier will return the goods to the Seller. The carrier’s obligation to deliver the goods is thus fulfilled by returning them to the Seller. Returning the goods to the Seller or transferring them to a new address is charged according to the price list.

3.3.4 If the recipient cannot be reached at the specified location, a re-delivery can be made the next working day for a fee of CZK 169. Any further re-deliveries, if caused by incorrect or incomplete recipient contact details provided by the Buyer, will be charged at the standard delivery fee. Re-delivery will be made at the earliest possible time after the fee is paid, or at the agreed time when the recipient will be at the address. The fee can be paid in person at one of the stores or by online payment. If the fee is not paid by the Buyer, the shipment will be considered completed, even if the recipient has not received the goods.

3.3.5 The Purchaser acknowledges that the Seller specializes in the sale of flowers, i.e. goods of a perishable nature. Furthermore, the Purchaser’s essential obligation, in addition to payment of the purchase price, is to ensure that the goods are duly received.

4.1 Delivery of goods: WITHIN PRAGUE

4.1.1 Delivery of goods within Prague is carried out by the carrier within the selected delivery time window:

4-hour window – “BEST VALUE” rate
2-hour window – “ON TIME” rate
3-hour window – “EXPRESS 180 min” rate
1.5-hour window – “EXPRESS 90 min” rate

counted from the payment of the order. If the goods are ordered in advance, the delivery time window is equal to the time specified by the selected rate in the time range chosen by the Buyer when placing the order.

4.1.2 The recipient must be present at the delivery location during the chosen time window:

4 hours – “BEST VALUE” rate
2 hours – “ON TIME” rate
3 hours – “EXPRESS 180 min” rate
1.5 hours – “EXPRESS 90 min” rate

as specified in the Buyer’s order.

4.1.3 Delivery cannot be made to the exact minute; therefore, the above time ranges apply.

4.2 Delivery of goods: ACROSS THE CZECH REPUBLIC

4.2.1 Delivery of goods is carried out by the carrier within the delivery time window from 8:00 to 18:00.

4.2.2 The recipient must be present at the delivery location during the time window specified in the Buyer’s order.

A complete overview of transport rates can be found in the Transport Price List >>

5. Payment for Orders

5.1 When collecting goods in person at a store, the order can be paid for in cash, by payment card, or, in the case of an electronic order, by online payment card, Apple Pay, Google Pay, Platba 24, Mojeplatba, ePlatby, mPeníze, QR payment or fast bank transfer.

5.2 For delivery to the recipient, the order can be paid for in cash at the store, by payment card, or, in the case of an electronic order, by online payment card, Apple Pay, Google Pay, Platba 24, Mojeplatba, ePlatby, mPeníze, fast bank transfer, QR pament or cash on delivery.

5.3 Accepted cards for in-store payments: VISA, VISA ELECTRON, MASTERCARD, MAESTRO.

5.4 Accepted cards for online store payments: VISA, VISA ELECTRON, MASTERCARD, MAESTRO.

5.5 Payment by bank transfer to a CZK account can only be made after prior personal or telephone arrangement (+420 775 875 107, +420 226 201 347). The order will be processed after receipt of payment to account no. 261 803 442 / 0300.

5.6 Payment by bank transfer to EUR, GBP, or USD accounts can only be made after prior personal or telephone arrangement (+420 775 875 107, +420 226 201 347). The order will be processed after receipt of payment. A fee for incoming payments will be added to the order amount for foreign currency transfers. The fee amount will be communicated based on the total order value.

EUR account: 221432042 / 0300 EUR
Account name: KVETINOVY SVET, S. R. O.
IBAN: CZ45 0300 0000 0002 2143 2042
BIC (SWIFT): CEKOCZPP

GBP account: 257827185 / 0300 GBP
Account name: KVETINOVY SVET, S. R. O.
IBAN: CZ63 0300 0000 0002 5782 7185
BIC (SWIFT): CEKOCZPP

USD account: 257827134 / 0300 USD
Account name: KVETINOVY SVET, S. R. O.
IBAN: CZ82 0300 0000 0002 5782 7134
BIC (SWIFT): CEKOCZPP

5.7 Order processing will only begin after payment is received, except in the case of cash on delivery or personal collection.

5.8 The total price of the order consists of the price of the goods, delivery costs, and any cash-on-delivery fees.

5.9 The price of goods is based on the seller’s valid price list on the order date. The price of bouquets reflects the current flower prices on the Dutch markets. Seasonal changes apply, and prices may be updated throughout the year.

5.10 Delivery prices are listed in the appendix to these terms. The online store calculates delivery costs and times automatically. Customers must check the delivery price and time when placing the order. Later complaints will not be accepted.

Billing details:
Květinový svět s.r.o.
Bělehradská 124, 120 00 Praha 2
Company ID: 28385829, VAT ID: CZ28385829
Account no.: 261 803 442 / 0300

6. Handover of Goods and Complaints

The handover of goods, complaints, and the buyer’s rights regarding defective performance are regulated in the seller’s Complaints Procedure, which forms an integral part of these terms and conditions.

7. Order Cancellation

7.1 The buyer may cancel an order only in writing via email to: eshop@bellesfleurs.cz. Orders may be canceled no later than 24 hours before the delivery date. A cancellation fee of 50% of the order value applies to funeral and wedding orders. As flowers are perishable goods, orders cannot be canceled or withdrawn after delivery, except in the manner described in section 6.2 above.

8. Substitution of Flowers

8.1 Due to seasonality and reliance on imports, the seller reserves the right to substitute the type or color of flowers by up to 25% compared to the photo shown on the online store.

8.2 In the case of a substitution greater than 25%, the seller will promptly contact the buyer to agree on further steps.

9. Final Provisions and Personal Data Protection

9.1 The seller undertakes to keep confidential all information regarding the goods and delivery location from unauthorized persons. This obligation also applies to the order recipient.

9.2 The seller undertakes to respect and protect the personal data of the buyer and recipient in accordance with Act No. 101/2002 Coll., on Personal Data Protection, as amended. Provided personal data will be processed and securely stored in the seller’s secured information system. The seller has the right to verify the provided personal data for accuracy and legality. The data will be used only for processing the order, delivering goods, and handling potential complaints.

9.3 The buyer acknowledges that the processing and transfer of personal data to the carrier is necessary for proper contract fulfillment. The data will only be used for fulfilling rights and obligations from the purchase contract, meeting legal requirements, and, to a reasonable extent, for sending informational emails with offers from the seller.

9.4 The buyer declares that they have the recipient’s consent to provide their personal data to the seller for order fulfillment. The buyer is liable for damages caused by the falsity of this declaration.

9.5 The buyer has the right to request information on how their personal data is handled, and the seller must respond. The buyer may change their personal data at any time via their customer account or by asking the seller to do so.

9.6 The buyer has the right to know whether and what personal data is processed, and to request corrections or deletion of such data if it is no longer necessary. Requests must be sent in writing to Květinový svět, s.r.o., Bělehradská 124, 12000 Praha 2, or by email to info@bellesfleurs.cz. The seller will delete or correct the data within 14 days of receiving the request. The buyer may file a complaint with the Office for Personal Data Protection if the seller fails to comply.

9.7 All legal relations between the seller and buyer are governed by Czech law. Where not regulated by other agreements or these terms, the relevant provisions of the Civil Code shall apply. The Czech Trade Inspection Authority is the competent authority for out-of-court settlement of consumer disputes.

9.8 These terms prevail over any differing statements made on behalf of the seller, unless such statements are in writing and signed by an authorized person.

9.9 The seller may unilaterally change these terms at any time. Changes take immediate effect upon publication on the seller’s website and do not affect orders already placed.

9.10 By placing an order, the buyer agrees to these terms and conditions.

10. Copyright

10.1 All photographs on this website are protected by copyright owned by Květinový svět, s.r.o., Company ID: 283 85 829, Bělehradská 382/124, 120 00 Praha 2, Czech Republic. Unauthorized use of these photographs constitutes an infringement of copyright, and the company will take all legal steps under Act No. 121/2000 Coll., the Copyright Act, to prevent such infringements, claim damages (including lost profits), and obtain appropriate monetary compensation. Unauthorized use may also result in criminal prosecution under Act No. 40/2009 Coll., the Criminal Code.